Widerrufsrecht

Thank you for shopping at cooperandcox.shop.

We want customers to have a clear and straightforward process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly through cooperandcox.shop may be returned, refunded, exchanged, replaced, or otherwise resolved.

Our voluntary return policy provides eligible customers with a 30-day return period after delivery.

For approved refunds, our standard policy is that the refunded amount will be returned to the original payment method and credited within 7 calendar days after refund approval.

Nothing in this policy excludes, restricts, or limits any mandatory consumer right that cannot lawfully be excluded or restricted under applicable German or European Union law.

1. Seller Information

The online store operates using the following information:

Store and business name: cooperandcox.shop
Business type: Online seller based in Germany
Email: info@cooperandcox.shop
Telephone: +49 171 8497499
International telephone format: +491718497499
Business address: Steintorwall 4, 20095 Hamburg, Germany
Return address: Steintorwall 4, 20095 Hamburg, Germany

Customers may contact us regarding returns, refunds, exchanges, damaged products, defective products, incorrect products, missing products, cancellations, or other post-purchase concerns.

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official cooperandcox.shop online store.

This policy covers:

• Voluntary returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Refund processing;

• Refund timing;

• Return shipping;

• Exchanges;

• Replacement products;

• Cancellations;

• Returned-to-sender shipments; and

• Other eligible post-purchase matters.

Products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by cooperandcox.shop are not covered by our voluntary return policy.

3. Thirty-Day Voluntary Return Period

Eligible products may be returned under our voluntary return policy within 30 days after delivery.

The 30-day period begins on the date the applicable product is delivered.

If an order is delivered in multiple shipments, the return period for each product begins on the date that particular product is delivered.

Customers should submit a return request before the applicable 30-day period expires.

Submitting a return request does not automatically guarantee approval.

All voluntary returns remain subject to the eligibility requirements described in this policy.

4. Mandatory Consumer Rights

Our voluntary 30-day return policy operates in addition to mandatory rights available under applicable consumer law.

Depending on the circumstances, customers may have mandatory rights relating to:

• Withdrawal from qualifying distance purchases;

• Defective goods;

• Non-conforming goods;

• Incorrect products;

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Other legally required remedies.

Nothing in this policy excludes or reduces rights that cannot legally be excluded.

Where this policy conflicts with mandatory law, the applicable mandatory law will prevail.

5. How to Request a Return

Before returning a product, customers should contact:

info@cooperandcox.shop

The return request should include, where applicable:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Product variation;

• Quantity;

• Reason for the return;

• Description of any problem;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Other information reasonably necessary to evaluate the request.

6. Return Request Review Time

Voluntary return requests are normally reviewed within 1–3 business days after we receive the information reasonably necessary to evaluate them.

If additional information is required, we may contact the customer.

The administrative review period does not include:

• Return transportation time;

• Carrier delays;

• Customs procedures;

• Product inspection after receipt; or

• Payment-provider processing time.

7. Return Authorization

Customers should normally contact us before sending a voluntary return.

Where a return is approved, we may provide:

• Return instructions;

• Return address confirmation;

• Packaging instructions;

• Shipping instructions;

• Return reference information; and

• Other information reasonably necessary to process the return.

Customers should follow the instructions provided.

Unauthorized voluntary returns may be delayed while we identify the applicable order and determine eligibility.

8. Return Address

Approved returns should be sent according to the return instructions provided to:

cooperandcox.shop
Steintorwall 4
20095 Hamburg
Germany

Email: info@cooperandcox.shop
Telephone: +49 171 8497499

Customers are encouraged to use an appropriate trackable return shipping service and retain proof of shipment until the return and refund process has been completed.

9. General Return Eligibility

To qualify for a standard voluntary return, a product should generally be:

• In substantially the same condition in which it was received;

• Unused beyond reasonable inspection;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Complete;

• Free from customer-caused damage;

• Returned with all original components;

• Returned with accessories where applicable;

• Returned with manuals or instructions where applicable;

• Returned with tags or labels where applicable; and

• Returned in original packaging where reasonably possible.

Customers may reasonably inspect a product to determine its nature, characteristics, appearance, size, and suitability.

Excessive use beyond reasonable inspection may affect voluntary-return eligibility.

10. Customer-Caused Damage

A voluntary return may be reduced or declined where a product has suffered customer-caused damage.

Examples may include:

• Scratches;

• Dents;

• Tears;

• Stains;

• Broken components;

• Missing parts;

• Missing accessories;

• Permanent modifications;

• Improper cleaning;

• Water damage;

• Heat damage; or

• Other material deterioration caused after delivery.

Any reduction in refund value will only be made where permitted by applicable law.

11. Products That May Not Qualify for Voluntary Return

Subject to applicable law, products may not qualify for our voluntary return program where they have been:

• Materially used;

• Altered;

• Damaged by the customer;

• Permanently installed;

• Personalized;

• Custom-made;

• Specially manufactured;

• Returned incomplete; or

• Otherwise materially changed after delivery.

Mandatory rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.

12. Damaged Products

Customers should inspect products reasonably soon after delivery.

If a product arrives damaged, contact:

info@cooperandcox.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of internal packaging; and

• Other relevant information.

Customers should retain the damaged product and packaging until we confirm whether inspection or return is required.

13. Defective Products

If a product appears defective, please contact us as soon as reasonably possible.

Provide:

• Order number;

• Product name;

• Description of the defect;

• Date the defect became apparent;

• Photographs;

• Video where helpful; and

• Other relevant information.

Applicable statutory remedies remain available.

14. Incorrect Products

If we send a product different from the product ordered, contact:

info@cooperandcox.shop

Please provide:

• Order number;

• Product ordered;

• Product received;

• Photographs of the product received;

• Product-label photographs where applicable; and

• Photograph of the shipping label where available.

Where a fulfillment error is confirmed, we will provide an appropriate remedy.

15. Incorrect Variation or Quantity

If you receive the wrong:

• Size;

• Color;

• Style;

• Model;

• Variation;

• Configuration; or

• Quantity

because of our confirmed fulfillment error, contact us promptly.

We will provide an appropriate replacement, return, exchange, or refund solution.

16. Missing Products

If an order appears incomplete, first check whether it was shipped in multiple packages.

Separate shipments may have:

• Different tracking numbers;

• Different carriers;

• Different delivery dates; and

• Different package contents.

If all expected shipments are shown as delivered and a product remains missing, contact us.

17. Missing Components or Accessories

If a product is missing components, accessories, hardware, instructions, or other included parts, contact:

info@cooperandcox.shop

Where practical, we may provide the missing component without requiring return of the complete product.

18. Return Shipping for Seller Error

Where we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• Missing essential components;

• The wrong product;

• The wrong variation because of our error; or

• Otherwise affected by our confirmed fulfillment error,

we will provide appropriate return instructions and bear reasonable return shipping costs where applicable.

We may provide:

• A prepaid return label;

• Carrier collection;

• Reimbursement of reasonable return shipping; or

• Another appropriate return method.

19. Customer-Preference Return Shipping

For voluntary returns requested solely because of customer preference, the customer is generally responsible for return shipping costs, subject to mandatory statutory rights.

Customer-preference reasons may include:

• Change of mind;

• Product no longer wanted;

• Style preference;

• Color preference;

• Size preference;

• Incorrect variation selected by the customer;

• Accidental purchase;

• Ordering the wrong quantity; or

• Other reasons not caused by our error.

20. Original Free Standard Shipping

Eligible orders receive free standard outbound shipping unless otherwise clearly disclosed before purchase.

The original free standard shipping offer does not automatically include free return shipping for voluntary customer-preference returns.

Where no separate standard outbound shipping charge was paid, there is generally no standard outbound shipping amount to refund.

21. Premium Shipping Charges

Where a customer paid separately for optional express, expedited, or premium shipping, treatment of that shipping charge will depend on:

• The reason for the return;

• The circumstances of the order; and

• Applicable law.

22. No Restocking Fee

cooperandcox.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate percentage or fixed amount solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-preference return shipping;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Address correction costs;

• Re-delivery charges;

• Customer-caused damage;

• Missing products;

• Missing accessories; or

• Other costs that are not restocking fees.

23. Return Packaging

Customers should package returned products carefully.

Where reasonably possible:

• Use suitable protective packaging;

• Include all components;

• Include accessories;

• Include manuals or instructions;

• Protect fragile surfaces;

• Secure movable parts;

• Clearly identify the order number; and

• Use packaging appropriate for transportation.

Customers arranging their own return shipment are responsible for using reasonable care to protect the product during return transportation.

24. Trackable Return Shipping

We recommend using a trackable shipping service for voluntary returns.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of shipment

until the return process has been completed.

25. Return Inspection

After a returned product is received, we may reasonably inspect it to confirm:

• Product identity;

• Quantity;

• Product condition;

• Completeness;

• Presence of accessories;

• Nature of reported damage;

• Nature of reported defect; and

• Voluntary-return eligibility.

Inspection will not be used to restrict mandatory consumer rights beyond what applicable law permits.

26. Refund Approval

Once an eligible return has been received or otherwise sufficiently verified, we will determine whether a refund is approved.

Where approved, we will normally send a refund confirmation.

An approved refund will cover the amount properly refundable for the affected product, subject to applicable law.

27. Refund Method

Approved refunds will normally be returned to the original payment method used for the purchase.

This may include:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet; or

• Another supported payment method.

Where a monetary refund is due, we will not normally substitute store credit without customer agreement.

28. Refund Arrival Time — Within 7 Calendar Days

For an approved eligible refund, cooperandcox.shop will process the refund so that the refunded amount is normally credited to the customer's original payment method within 7 calendar days after refund approval.

Our standard refund commitment is:

Approved refund arrival time: within 7 calendar days after refund approval.

Where reasonably possible, the refund will be initiated earlier to allow sufficient payment-processing time.

Mandatory statutory refund deadlines remain unaffected.

29. Seven-Day Refund Period

The standard 7-calendar-day refund period begins when the refund has been formally approved.

It does not normally begin:

• When the customer first contacts us;

• When the return request is submitted;

• When return instructions are issued;

• When a return label is generated; or

• When the return package is first shipped.

It begins after the refund has been approved following any applicable verification or inspection.

Once approved, the refunded amount is expected to be credited within 7 calendar days.

30. Payment Provider Processing

Banks, card issuers, PayPal, digital-wallet providers, and other payment processors may require internal processing time before refunded funds appear.

Our refund process is designed so that approved refunds are normally credited within 7 calendar days after refund approval.

If more than 7 calendar days have passed since approval and the refund is not visible, contact:

info@cooperandcox.shop

We will review the refund status and provide available transaction information.

31. Credit Card Refunds

Where an order was paid by credit card, an approved refund will normally be returned to the same card account used for the original transaction.

The refund may appear as:

• A separate credit;

• A transaction reversal;

• An account adjustment; or

• Another form determined by the card issuer.

Approved credit-card refunds are subject to our standard 7-calendar-day refund arrival policy.

32. Debit Card Refunds

Debit-card refunds will normally be returned to the original payment method.

The customer's bank may determine how the refund appears in the account.

Approved debit-card refunds should normally be credited within 7 calendar days after refund approval.

33. PayPal Refunds

Where an order was paid through PayPal, an approved refund will normally be returned through PayPal.

Depending on the original payment source, PayPal may direct the refunded amount to:

• The PayPal balance;

• The original payment card; or

• The original bank account.

Our standard refund arrival timeframe remains within 7 calendar days after refund approval.

34. Digital Wallet Refunds

Where payment was made using a supported digital wallet, an approved refund will normally be returned through the same payment service.

The payment provider may determine exactly how the refund appears.

The standard refund period remains within 7 calendar days after refund approval.

35. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is returned;

• Only certain products qualify for refund;

• A customer retains part of the order;

• A legally permitted reduction in value applies; or

• Another partial resolution has been agreed.

Approved partial refunds will normally be credited within 7 calendar days after approval.

36. Refunds for Damaged Products

Where a product is confirmed damaged and a refund is the appropriate remedy, we will process the refund after any reasonably necessary verification or return procedure.

Once approved, the refund should normally be credited within 7 calendar days.

37. Refunds for Defective Products

Where a product is confirmed defective, available remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Another remedy required by applicable law.

Where a refund is approved, the standard 7-calendar-day refund timeframe applies.

38. Refunds for Incorrect Products

Where we confirm that an incorrect product was supplied and a refund is the appropriate remedy, we will process the refund after the applicable return or verification procedure.

Reasonable return shipping resulting from our confirmed error will not be charged to the customer.

39. Refunds for Missing Products

If a product is confirmed missing and replacement is unavailable or inappropriate, a refund may be approved.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

40. Refunds for Lost Shipments

Where a carrier confirms that a shipment was lost before delivery and a refund is the appropriate remedy, we will process the refund after any reasonably necessary carrier investigation.

Once approved, the refund will normally be credited within 7 calendar days.

41. Exchanges

Customers wishing to exchange an eligible product should contact:

info@cooperandcox.shop

Exchange availability depends on current inventory.

An exchange may be completed by:

• Returning the original product;

• Reserving another variation;

• Reserving a replacement product;

• Shipping a replacement after verification; or

• Returning the original product and placing a new order.

42. Exchange Shipping Costs

Where an exchange is necessary because of our confirmed fulfillment error, we will bear reasonable shipping costs associated with correcting the error.

For voluntary customer-preference exchanges, the customer may be responsible for applicable shipping costs where permitted by law.

43. Order Cancellation Before Shipment

Customers wishing to cancel an order should contact:

info@cooperandcox.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

We will make reasonable efforts to cancel the order before final fulfillment.

Cancellation cannot always be guaranteed once preparation, packing, or shipment has begun.

44. Cancellation After Shipment

Once an order has been dispatched, operational cancellation may no longer be possible.

The customer may need to receive the product and then exercise an applicable return or withdrawal right.

Mandatory statutory consumer rights remain unaffected.

45. Refused Deliveries

Customers should contact us before intentionally refusing a shipment.

Refusing a shipment does not automatically constitute an approved voluntary return.

Where a customer intends to withdraw from a purchase, that decision should be clearly communicated to us.

Additional customer-caused carrier charges may apply where permitted by law.

46. Returned-to-Sender Orders

A shipment may be returned to us because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Refused delivery;

• Failure to collect;

• Customs issues; or

• Carrier error.

After the returned shipment is received, we will review the circumstances and determine the appropriate resolution.

47. Refunds for Returned-to-Sender Orders

Where a returned-to-sender order qualifies for a refund, the refund will be processed after the returned shipment and relevant circumstances have been reviewed.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

48. Promotional and Discounted Products

Unless otherwise clearly disclosed before purchase, eligible sale, discounted, or promotional products are subject to the same general return conditions as other eligible products.

Refunds for discounted products are generally based on the amount actually paid.

Promotional pricing does not eliminate mandatory consumer rights.

49. Gift Purchases

Where an order was purchased as a gift, monetary refunds will normally follow the original payment transaction.

Unless another lawful arrangement is agreed, refunds will generally be returned to the original purchaser's payment method.

50. Duplicate Refund Requests

Customers should avoid submitting multiple simultaneous refund requests for the same transaction.

Duplicate requests or simultaneous payment disputes may delay processing by payment providers.

Where you have already contacted us, please reference the existing order or customer-service communication.

51. Chargebacks and Payment Disputes

We encourage customers to contact us about genuine order or refund concerns so that we can investigate and provide an appropriate resolution.

Nothing in this policy prevents customers from exercising lawful rights through:

• Their bank;

• Card issuer;

• Payment provider; or

• Competent authority.

We may contest fraudulent or knowingly false payment disputes using available payment, tracking, delivery, and communication records.

52. Fraud Prevention

We may reasonably investigate return or refund requests where there is evidence of:

• Return fraud;

• Payment fraud;

• Product substitution;

• False damage claims;

• Manipulated evidence;

• Repeated abusive activity; or

• Other unlawful conduct.

Fraud-prevention measures will not be used to deny legitimate mandatory consumer rights.

53. Statutory Rights for Defective or Non-Conforming Goods

Mandatory consumer rights concerning defective or non-conforming products are separate from our voluntary 30-day return policy.

Depending on applicable law and circumstances, available remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Contract termination;

• Refund; or

• Other mandatory remedies.

Nothing in this policy excludes rights that cannot lawfully be excluded.

54. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Return procedures;

• Payment systems;

• Shipping services;

• Product offerings;

• Customer-service processes; or

• Legal obligations.

The revised version will be published on cooperandcox.shop with an updated “Last Updated” date.

Unless otherwise required by applicable law, revisions will generally apply to purchases made after the updated policy becomes effective.

55. Contact Us

If you have questions about a return, refund, exchange, damaged product, defective product, missing product, incorrect product, cancellation, or another post-purchase concern, please contact us:

Store and business name: cooperandcox.shop
Email: info@cooperandcox.shop
Telephone: +49 171 8497499
International telephone format: +491718497499
Business address: Steintorwall 4, 20095 Hamburg, Germany
Return address: Steintorwall 4, 20095 Hamburg, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout.

Return and Refund Summary

For clarity, our standard return and refund terms are:

Voluntary return period: 30 days after delivery
Return request review: Normally 1–3 business days
Restocking fee: None
Refund method: Original payment method
Approved refund arrival time: Within 7 calendar days after refund approval
Return shipping for confirmed seller error: Paid by cooperandcox.shop where applicable
Customer-preference return shipping: Generally paid by the customer, subject to mandatory statutory rights
Return address: Steintorwall 4, 20095 Hamburg, Germany
Customer service email: info@cooperandcox.shop
Customer service telephone: +49 171 8497499