Versand

Thank you for visiting and shopping at cooperandcox.shop.

cooperandcox.shop is an online seller operating from Germany. We primarily sell products offered through our official online store.

This Shipping and Delivery Policy explains how orders placed through cooperandcox.shop are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through cooperandcox.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

Nothing in this policy excludes, restricts, or limits any mandatory consumer right that cannot lawfully be excluded, restricted, or limited under applicable law.

1. Seller Information

The online store operates using the following information:

Store and business name: cooperandcox.shop
Business type: Online seller based in Germany
Primary product category: Products offered through the online store
Email: info@cooperandcox.shop
Telephone: +49 171 8497499
International telephone format: +491718497499
Business address: Steintorwall 4, 20095 Hamburg, Germany
Return address: Steintorwall 4, 20095 Hamburg, Germany

Customers may contact us regarding processing, shipping, tracking, delivery, damaged products, missing packages, returns, or other order-related matters using the contact information above.

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official cooperandcox.shop online store.

This policy covers:

• Order confirmation;

• Payment and address verification;

• Order processing;

• Shipping destinations;

• Shipping costs;

• Estimated delivery times;

• Tracking information;

• International customs procedures;

• Import duties and taxes;

• Delivery attempts;

• Address changes;

• Order modifications;

• Order cancellations;

• Delayed shipments;

• Lost, stolen, or damaged packages;

• Incorrect or missing products;

• Incomplete orders;

• Undeliverable packages;

• Refused packages;

• Returned-to-sender packages; and

• Shipping-related return procedures.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by cooperandcox.shop.

3. Definition of Business Days

Unless expressly stated otherwise, all processing, shipping, return, and response periods described in this policy are measured in business days.

Business days are generally Monday through Friday and exclude:

• Saturdays;

• Sundays;

• German public holidays;

• Public holidays applicable in Hamburg where relevant;

• Carrier holidays;

• Bank holidays;

• Days on which shipping services are unavailable; and

• Days materially affected by circumstances beyond our reasonable control.

Orders placed during weekends or applicable public holidays will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

The order confirmation means that we have received the order.

It does not necessarily mean that:

• Payment has been fully verified;

• The shipping address has been approved;

• Every product is available;

• The order has entered final fulfillment; or

• The order has been shipped.

If you do not receive an order confirmation:

1. Check your spam or junk email folder;

2. Confirm that the email address entered during checkout was correct; and

3. Contact us at info@cooperandcox.shop if you still cannot locate the confirmation.

Customers are responsible for reviewing their order confirmation and promptly notifying us of incorrect product, variation, quantity, billing information, shipping information, or contact information.

5. Payment Authorization and Verification

Orders will normally begin processing only after payment has been successfully authorized or received.

We may conduct reasonable verification before fulfilling an order.

Verification may include reviewing:

• Payment authorization;

• Billing information;

• Shipping information;

• Contact information;

• Order value;

• Product quantity;

• Fraud indicators; and

• Other information reasonably necessary to process the order securely.

Processing may be delayed if:

• Payment remains pending;

• Payment is declined;

• Payment is reversed;

• Billing and shipping information cannot be verified;

• The shipping address appears incomplete;

• The order is identified as potentially fraudulent; or

• Additional customer verification is reasonably required.

We may place an order on hold or cancel it where payment or order information cannot reasonably be verified, subject to applicable law.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing begins after:

1. The order has been successfully placed;

2. Payment has been confirmed;

3. Required order information has been received; and

4. Any necessary verification has been completed.

Order processing may include:

• Confirming payment;

• Reviewing the order;

• Confirming inventory;

• Inspecting products;

• Selecting the correct product or variation;

• Preparing the products;

• Packing the order;

• Preparing shipping documents;

• Creating a shipping label; and

• Transferring the package to the carrier.

Processing time is separate from shipping time.

The estimated 6–9 business-day shipping period begins after processing has been completed and the package has been accepted by the applicable shipping carrier.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may occasionally be required because of:

• Weekends or public holidays;

• High order volume;

• Promotional events;

• Product launches;

• Inventory discrepancies;

• Payment verification;

• Incomplete addresses;

• Fraud-prevention reviews;

• Product inspection requirements;

• Severe weather;

• Natural disasters;

• Public emergencies;

• Carrier disruptions;

• Supply-chain interruptions; or

• Other circumstances outside our reasonable control.

If an order experiences a significant processing delay, we will make reasonable efforts to contact the customer using the information provided with the order.

8. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may become unavailable after an order is submitted because of:

• Inventory errors;

• Simultaneous customer purchases;

• Product damage discovered during inspection;

• Supplier issues;

• Fulfillment issues;

• Incorrect inventory counts; or

• Other unexpected circumstances.

If an ordered product becomes unavailable, we may:

• Contact the customer;

• Cancel the unavailable product;

• Offer an alternative with customer approval;

• Ship available products separately; or

• Cancel the affected order when necessary.

We will not substitute a materially different product without customer consent.

9. Shipping Destinations

We provide shipping to countries and regions available for selection during checkout.

If a country, state, province, territory, region, or postal code cannot be selected or accepted during checkout, we may currently be unable to ship to that destination.

Shipping availability may depend on:

• Carrier service coverage;

• Local delivery conditions;

• Customs requirements;

• Import restrictions;

• Product restrictions;

• Local laws;

• Address type;

• Postal code;

• Package size or weight;

• International transportation conditions; and

• Temporary carrier limitations.

Shipping availability may change if carrier service, customs requirements, or applicable laws change.

10. Free Standard Shipping

cooperandcox.shop offers free standard shipping on eligible orders to countries and regions currently supported at checkout.

Unless otherwise clearly stated:

• No minimum order value is required for eligible free standard shipping;

• Free shipping applies to eligible orders;

• Free shipping applies to the original outbound shipment; and

• Free shipping applies only to the standard shipping method.

Free standard shipping does not necessarily include:

• Express shipping;

• Expedited shipping;

• Same-day delivery;

• Customs duties;

• Import taxes;

• Value-added tax where separately payable;

• Brokerage charges;

• Customs clearance fees;

• Remote-area surcharges;

• Address correction fees;

• Re-delivery fees;

• Customer-preference return shipping;

• Exchange shipping; or

• Re-shipping required because of incorrect customer information.

If an optional paid or expedited shipping method is available, its price and estimated delivery time will be shown during checkout.

11. Estimated Shipping Time

Our estimated standard shipping time is 6–9 business days after order processing has been completed.

The normal estimated order timeline is:

• Order processing: 1–3 business days;

• Shipping and transportation: 6–9 business days; and

• Total estimated time from confirmed order to delivery: approximately 7–12 business days.

For example, if an order requires three business days to process and nine business days to ship, the estimated total delivery time would be approximately twelve business days.

Weekends, public holidays, carrier holidays, and customs delays are not included in these estimates.

12. Delivery Estimates Are Not Guarantees

All shipping and delivery times are estimates unless expressly stated otherwise.

An estimated delivery date shown:

• On a product page;

• During checkout;

• In an order confirmation;

• In a shipping confirmation;

• In a tracking email; or

• On a carrier's tracking page

does not necessarily constitute a guaranteed delivery date.

Actual delivery times may vary depending on:

• Customer location;

• Carrier service;

• Package routing;

• Customs clearance;

• Local delivery conditions;

• Weather;

• Public holidays;

• Peak shopping periods;

• Failed delivery attempts;

• Incorrect address information; or

• Events outside our reasonable control.

Nothing in this section limits mandatory consumer rights relating to delayed delivery or non-delivery.

13. Shipping Methods and Carriers

We select shipping carriers and service levels based on factors such as:

• Destination country or region;

• Delivery address;

• Package weight;

• Package dimensions;

• Product availability;

• Carrier coverage;

• Expected delivery time; and

• Operational requirements.

Customers may not always be able to select a particular carrier unless carrier selection is expressly offered at checkout.

An international package may be handled by more than one carrier.

The carrier responsible for final delivery may differ from the carrier that originally accepted the package.

14. Shipping Confirmation

Once an order has been shipped, we will normally send a shipping confirmation email to the email address provided during checkout.

When available, the shipping confirmation may include:

• Order number;

• Shipping date;

• Carrier name;

• Tracking number;

• Tracking link; and

• General delivery information.

Carrier tracking information may take up to approximately 48 hours to become active after shipping information has been generated.

15. Package Tracking

Customers are encouraged to monitor tracking information associated with their orders.

Tracking may temporarily show no movement while a package:

• Waits for its first carrier scan;

• Moves between carrier facilities;

• Travels internationally;

• Waits for customs clearance;

• Transfers between carriers;

• Waits for final-mile delivery;

• Is processed during weekends or holidays; or

• Travels through locations where real-time scanning is unavailable.

A temporary absence of tracking updates does not necessarily mean that a package has been lost.

If tracking has not updated for an unusually long period, contact:

info@cooperandcox.shop

Please include your order number and tracking number.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

Separate shipments may be used where:

• Products are stored at different fulfillment locations;

• Products become ready at different times;

• Package size or weight requires separation;

• Different carriers are used;

• Products have different shipping restrictions; or

• Separate shipment improves fulfillment efficiency.

Each package may have its own:

• Shipping confirmation;

• Tracking number;

• Carrier;

• Shipping route; and

• Delivery date.

Receiving one package does not necessarily mean that the entire order has been delivered.

No additional standard shipping charge will be imposed solely because we divide an otherwise eligible order into multiple packages.

17. International Shipping

International orders may be subject to customs processing in the destination country or region.

Customers are responsible for confirming that products ordered may lawfully be imported, possessed, and used in the destination country.

We may cancel or decline an international order if:

• The destination is unsupported;

• The product cannot legally be shipped to the destination;

• Carrier service is unavailable;

• Required customs information cannot be provided;

• The destination presents an unreasonable shipping risk; or

• Applicable laws or carrier restrictions prohibit fulfillment.

International delivery estimates do not include delays caused by customs authorities.

18. Customs Duties and Import Taxes

Free shipping does not necessarily mean that an international order is exempt from customs charges.

Depending on the destination, an international order may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Goods and services tax;

• Brokerage charges;

• Customs clearance fees;

• Postal handling charges; or

• Other government-imposed fees.

Unless these charges are expressly collected during checkout, they are not included in the product price or free standard shipping offer.

The customer may be responsible for customs duties, import taxes, and similar charges imposed by the destination jurisdiction where applicable.

cooperandcox.shop does not control independently imposed government charges.

19. Customs Clearance

Customs authorities may inspect, delay, hold, or request additional information concerning an international shipment.

Customers may be required to provide:

• Identification;

• Tax information;

• Import documentation;

• Proof of purchase;

• Product information;

• Payment of duties or taxes; or

• Other information requested by local authorities.

Customers should respond promptly to legitimate customs or carrier requests.

We will make reasonable efforts to provide available order documentation, but customs decisions remain under the authority of the relevant government agencies.

20. Accurate Shipping Information

Customers must provide a complete and accurate shipping address during checkout.

Shipping information should include, where applicable:

• Recipient's full name;

• Street name and house number;

• Apartment, unit, suite, floor, or building information;

• City;

• State or region;

• Postal code;

• Country;

• Telephone number; and

• Any delivery instructions required for local delivery.

Customers should verify their shipping information before submitting an order.

cooperandcox.shop is not responsible for delays or additional charges caused solely by inaccurate or incomplete information provided by the customer, except where applicable law provides otherwise.

21. Changing a Shipping Address

If you need to change the shipping address, contact us immediately at:

info@cooperandcox.shop

The request should include:

• Order number;

• Customer's full name;

• Original shipping address;

• Complete new shipping address; and

• Reason for the requested change.

For security purposes, we may require the request to be submitted from the email address used to place the order.

We will make reasonable efforts to update the address if the order has not entered final fulfillment or been transferred to the carrier.

Address changes cannot be guaranteed.

Once an order has shipped, we may be unable to change or redirect it.

22. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:

• Delay the package;

• Attempt an address correction;

• Hold the package;

• Return the package to the sender;

• Request customer collection; or

• Take another action under its procedures.

Where legally permitted, the customer may be responsible for:

• Address correction charges;

• Return-to-sender charges;

• Re-delivery costs;

• Customs charges;

• Storage charges; and

• Re-shipping costs.

The original free standard shipping offer does not automatically cover additional shipping required because of incorrect customer-provided information.

23. Delivery Instructions

Customers may provide delivery instructions where checkout allows them to do so.

We will make reasonable efforts to transmit relevant instructions, but we cannot guarantee that a carrier will follow every request.

Delivery instructions involving:

• Gate access;

• Apartment access;

• Telephone calls;

• Specific delivery times;

• Signature requirements;

• Package placement;

• Reception desks; or

• Building security

remain subject to carrier procedures and local service availability.

Customers should not include payment information, identity documents, passwords, or other sensitive information in delivery instructions.

24. Signature Requirements

Some orders may require a signature at delivery because of:

• Order value;

• Destination;

• Carrier rules;

• Fraud-prevention measures; or

• Other reasonable delivery considerations.

If a signature is required, the recipient should make reasonable arrangements to receive the package.

A carrier may hold or return a package if the required signature cannot be obtained after the permitted number of delivery attempts.

25. Delivery Attempts

The carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;

• Request additional instructions;

• Hold the package at a local facility;

• Schedule another attempt;

• Deliver the package to an authorized collection location;

• Return the package to the sender; or

• Take another action permitted under carrier procedures.

Customers should monitor tracking updates and respond promptly to carrier notices.

26. Postal Boxes and Special Addresses

Delivery to a P.O. box, parcel locker, military address, freight-forwarding facility, hotel, temporary residence, or remote location is subject to carrier availability.

If checkout accepts the address and provides a shipping option, we will make reasonable efforts to fulfill the order.

Acceptance at checkout does not guarantee that every carrier can complete delivery.

We may request an alternative address where reasonably necessary.

27. Freight Forwarders

If a customer directs an order to a freight forwarder, mail-forwarding service, reshipping company, hotel, warehouse, or third-party receiving service, the customer is responsible for:

• Confirming the third party's address;

• Confirming that the third party will accept the package;

• Paying any third-party charges;

• Arranging transportation after initial delivery; and

• Ensuring appropriate handling after delivery.

Our ability to investigate loss or damage occurring after an independent third party has accepted and forwarded the package may be limited.

28. Delayed Shipments

A shipment may be delayed because of:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Airport or port congestion;

• Customs inspections;

• Security screening;

• Labor disputes;

• Transportation accidents;

• Public emergencies;

• International conflicts;

• Government restrictions;

• Incorrect address information;

• Failed delivery attempts;

• Peak-season volume;

• Local delivery disruptions;

• Public-health events; or

• Other circumstances outside our reasonable control.

A delayed package is not automatically considered lost.

We will make reasonable efforts to assist customers with significantly delayed shipments.

29. Holiday and Promotional Periods

Processing and shipping may take longer during:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• Easter;

• Other public holidays;

• Major promotional events;

• Product launches; or

• Unexpected periods of high demand.

Customers should place time-sensitive orders sufficiently early.

Normal processing and delivery estimates may be extended during unusually high-volume periods.

30. Force Majeure

To the extent permitted by applicable law, fulfillment may be affected by events outside our reasonable control.

Such events may include:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Earthquake;

• War;

• Civil unrest;

• Public-health emergencies;

• Government action;

• Customs action;

• Labor disputes;

• Carrier interruptions;

• Transportation shutdowns;

• Utility outages;

• Internet outages;

• Supply-chain interruptions; or

• Similar circumstances outside our reasonable control.

We will make reasonable efforts to resume normal fulfillment when circumstances permit.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

31. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct;

2. Check around the delivery location;

3. Check entrances, garages, mail areas, parcel lockers, and other safe locations;

4. Ask household members or neighbors whether they accepted the package;

5. Contact building reception, management, or security;

6. Review any available delivery photograph or carrier notice;

7. Allow until the end of the delivery day where appropriate; and

8. Contact the carrier for additional information.

If the package remains missing, contact:

info@cooperandcox.shop

Please include:

• Order number;

• Recipient name;

• Shipping address;

• Tracking number; and

• Description of the issue.

We will make reasonable efforts to assist with a carrier investigation.

32. Lost Packages

A package may be considered potentially lost where:

• It has materially exceeded the estimated delivery period;

• Tracking has not updated for an extended period; and

• The carrier cannot confirm its current location or expected delivery.

If you believe a package has been lost, contact us with:

• Order number;

• Customer name;

• Delivery address;

• Tracking number;

• Date of the last tracking update; and

• Any available carrier communication.

We may initiate a carrier investigation.

If the carrier confirms that the package was lost before delivery, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

33. Stolen Packages

If a package is shown as delivered to the correct address and is later believed to have been stolen, customers should:

• Contact the carrier;

• Check with household members and neighbors;

• Contact building management or security;

• Review available security footage where appropriate; and

• Contact local authorities where reasonably necessary.

Customers should also notify us and provide the order number and available supporting information.

Nothing in this section reduces mandatory consumer rights concerning delivery.

34. Damaged Packages or Products

Customers should inspect packages and products reasonably soon after delivery.

If a package or product arrives damaged, contact:

info@cooperandcox.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of the damaged product;

• Photographs of internal packaging; and

• Any other information reasonably necessary to review the issue.

Customers should retain:

• The damaged product;

• Original packaging;

• Shipping label;

• Protective materials; and

• Relevant delivery documentation

until the matter has been reviewed.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

• The wrong product;

• The wrong variation;

• The wrong color;

• The wrong quantity;

• A product you did not order; or

• An incomplete order,

contact:

info@cooperandcox.shop

Please provide:

• Order number;

• Description of the issue;

• Photographs of the products received;

• Photographs of product labels;

• Photograph of the shipping label; and

• Photograph of package contents where available.

Where we confirm that a fulfillment error occurred, we will provide an appropriate remedy consistent with applicable law and our Return and Refund Policy.

36. Refused Packages

If a customer refuses delivery, the carrier may return the package to the sender.

A refusal may occur because:

• The customer no longer wants the order;

• Customs charges were not paid;

• Delivery was not accepted;

• The package was not collected;

• The recipient was unavailable; or

• The customer did not recognize the shipment.

A refused package is not automatically treated as an approved voluntary return.

Customers intending to withdraw or return an order should clearly communicate that decision to us.

No restocking fee will be charged for an otherwise eligible return.

37. Unclaimed Packages

If a carrier holds a package for collection, the customer should collect it within the carrier's permitted holding period.

If the package is not collected, it may be:

• Returned to the sender;

• Stored at additional cost; or

• Otherwise handled according to applicable carrier procedures.

If an unclaimed package is returned to us, any available re-shipment or refund will be handled according to the circumstances, applicable law, and our Return and Refund Policy.

38. Returned-to-Sender Packages

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Refused delivery;

• Failure to collect;

• Failed delivery attempts;

• Unpaid customs charges;

• Local import restrictions; or

• Carrier error.

After a returned package is received, we will review the circumstances.

If the return was caused by customer-provided information or customer action, reasonable re-shipping or carrier costs may apply where permitted by law.

If the return resulted from our confirmed error, we will provide an appropriate remedy without additional standard shipping cost.

39. Order Modifications

If you need to modify an order, contact us immediately at:

info@cooperandcox.shop

Requested modifications may include:

• Product;

• Variation;

• Color;

• Quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to approve a change if the order has not entered final fulfillment.

Order changes cannot be guaranteed.

Once an order has been processed or shipped, the customer may need to receive the order and then submit an applicable return request.

40. Order Cancellations

Customers may request cancellation by contacting:

info@cooperandcox.shop

The cancellation request should include:

• Order number;

• Customer name;

• Email address used for the order; and

• Reason for cancellation.

Operational cancellation is not always guaranteed.

Orders may enter processing quickly.

Once an order has been packed, transferred to a carrier, or shipped, operational cancellation may no longer be possible.

Mandatory statutory rights remain unaffected.

41. Thirty-Day Return Period

Eligible products may be returned under our voluntary return policy within 30 days after delivery.

The voluntary return period begins on the date the applicable product is delivered.

If an order is delivered in multiple packages, the return period for each product begins on the delivery date of that product.

A return request should normally be submitted before the applicable 30-day period expires.

Submitting a return request does not automatically guarantee voluntary-return approval.

Our voluntary return policy does not reduce mandatory consumer rights.

42. Return Request Procedure

Before returning a product, customers should contact:

info@cooperandcox.shop

The return request should include:

• Order number;

• Customer's full name;

• Product being returned;

• Applicable product variation;

• Reason for return;

• Photographs if the product is damaged, defective, or incorrect; and

• Other relevant information.

We will review the request and provide return instructions where appropriate.

Customers should generally not send voluntary returns before receiving instructions, except where doing so would conflict with mandatory consumer rights.

43. Return Processing Time

Return requests are normally reviewed within 1–3 business days after we receive the information reasonably required to evaluate them.

The 1–3 business-day administrative review period does not include:

• Time required for the customer to ship the return;

• International return transportation;

• Customs clearance;

• Carrier delays;

• Product inspection after receipt; or

• Payment-provider refund processing.

Mandatory statutory refund deadlines remain unaffected.

44. Return Eligibility

Unless otherwise stated in our Return and Refund Policy, products submitted for voluntary return should generally be:

• Unused beyond reasonable inspection;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Complete;

• Free from customer-caused damage;

• Returned with original tags or labels where applicable;

• Returned with accessories where applicable; and

• Returned in original packaging where reasonably possible.

Products showing material signs of misuse, alteration, improper care, contamination, or customer-caused damage may not qualify for a voluntary return, subject to applicable law.

Mandatory rights for defective or non-conforming products remain unaffected.

45. Return Shipping Costs

If we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• The wrong product because of our fulfillment error;

• The wrong variation because of our fulfillment error; or

• Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and bear reasonable return shipping costs where applicable.

If a voluntary return is requested solely for a customer-preference reason, the customer is generally responsible for return shipping, subject to mandatory statutory rights.

Customer-preference reasons may include:

• Change of mind;

• Incorrect variation selected by the customer;

• Color preference;

• Style preference;

• Accidental purchase;

• Product no longer needed; or

• Other reasons not caused by our error.

Customers arranging their own return shipment should use a trackable shipping method and retain proof of shipment.

46. No Restocking Fee

cooperandcox.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate percentage or fixed fee solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-paid return shipping;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Address correction costs;

• Re-delivery charges;

• Customer-caused damage;

• Missing products;

• Missing accessories; or

• Other costs that are not restocking fees.

Return eligibility remains subject to product condition, our Return and Refund Policy, and applicable law.

47. Return Address

Before returning a product, customers should contact:

info@cooperandcox.shop

Approved returns should be sent according to the return instructions provided to:

cooperandcox.shop
Steintorwall 4
20095 Hamburg
Germany

Telephone: +49 171 8497499

The return package should clearly identify:

• Order number;

• Customer's full name;

• Product being returned; and

• Any return reference provided by us.

We recommend using a trackable shipping method and retaining the shipping receipt until the return has been completed.

48. Exchanges

If you would like to exchange an eligible product, contact:

info@cooperandcox.shop

Exchange availability depends on current inventory.

We may process an exchange by:

• Providing return instructions;

• Reserving a replacement where possible;

• Shipping a replacement after receiving or verifying the original product; or

• Asking the customer to return the original product and place a new order.

Any applicable price difference or shipping responsibility will be communicated before an exchange is completed.

49. Customer Communication Responsibilities

We normally communicate about orders using the email address or telephone number provided during checkout.

Customers should:

• Provide a valid email address;

• Provide a valid telephone number;

• Monitor their inbox;

• Check spam and junk folders;

• Respond to legitimate order-verification requests;

• Monitor tracking information;

• Respond to carrier notices; and

• Promptly notify us of delivery problems.

We are not responsible for communication delays caused solely by incorrect customer-provided contact information, except where applicable law provides otherwise.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for unauthorized payment activity or fraud.

For certain orders, we may reasonably:

• Request additional information;

• Confirm customer identity;

• Confirm billing information;

• Confirm the shipping address;

• Require delivery confirmation;

• Require a signature; or

• Cancel an order that cannot reasonably be verified.

Personal information used for verification will be handled in accordance with our Privacy Policy and applicable data-protection law.

51. Limitation of Shipping Responsibility

cooperandcox.shop remains responsible for fulfilling its legal obligations concerning shipment and delivery.

Certain logistical activities may be performed by independent carriers, including:

• Carrier routing;

• Carrier scans;

• Customs inspections;

• Customs decisions;

• Local postal operations;

• Delivery attempts;

• Weather-related routing;

• Government-related transportation restrictions; and

• Final-mile transportation.

Nothing in this policy excludes, restricts, or limits any right or liability that cannot lawfully be excluded.

If any provision conflicts with mandatory consumer law, the applicable mandatory law will prevail.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

• Return and Refund Policy;

• Privacy Policy;

• Terms of Service; and

• Any product-specific conditions displayed before checkout.

If there is a conflict concerning return eligibility, the Return and Refund Policy will apply unless mandatory law requires otherwise.

53. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Shipping services;

• Carrier procedures;

• Business operations;

• Product offerings;

• Customs requirements;

• Legal obligations; or

• Customer-service procedures.

The updated version will be posted on cooperandcox.shop with a revised “Last Updated” date.

Unless otherwise required by law, changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about processing, shipping, tracking, delivery, customs, damaged products, missing packages, or returns, please contact us:

Store and business name: cooperandcox.shop
Email: info@cooperandcox.shop
Telephone: +49 171 8497499
International telephone format: +491718497499
Business address: Steintorwall 4, 20095 Hamburg, Germany
Return address: Steintorwall 4, 20095 Hamburg, Germany

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you efficiently.

Shipping Summary

For clarity, our standard shipping terms are:

Order processing: 1–3 business days
Standard shipping time: approximately 6–9 business days after processing
Estimated total timeframe: approximately 7–12 business days
Standard shipping charge: Free for eligible orders
Tracking: Provided when available
Voluntary return period: 30 days after delivery
Restocking fee: None
Customer service email: info@cooperandcox.shop
Telephone: +49 171 8497499
Business address: Steintorwall 4, 20095 Hamburg, Germany
Return address: Steintorwall 4, 20095 Hamburg, Germany